Shipping and Delivery Rates
This section sets forth the Terms and Conditions of sale for vielleandfrances.com, ( “Web Site”). By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them. Vielle and Frances carry many products from different vendors on our Web Site. In some cases, merchandise displayed for sale on our Web Site may occasionally be out of stock or may be discontinued without notice. All prices and services featured on our Web Site are quoted in U.S. Dollars, are valid and effective only in the continental U.S.Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions, however, we cannot be responsible for typographical errors. We reserve the right to correct any errors or omissions. Please review our Pricing Policy.
SHIPPING & WHITE GLOVE DELIVERY RATES
SHIPPING YOUR ORDER (USA only)
All orders take 3-5 business days for processing. Orders placed after 12PM Eastern Standard Time will start processing on the next business day.
Standard Ground UPS or Fedex preferences may take up to 2-8 weeks after processing time has been allotted. Orders that must ship using common carrier freight or white glove may take up to 6-12 weeks depending on your location. Estimated shipping dates notated on orders are not guaranteed.
Over sized Items
Occasionally, the shipping amount listed on your order may not be accurate due to the dimensions of the package. In this case, we will attempt to contact you to make you aware of any additional charges, but if we do not receive a reply within 2 days, we will cancel the order. Please contact Customer Service by phone at 1--877-848 or by email for more information or if you have questions.
If you would like an estimated shipping cost, you can enter the items into your cart and then scroll down to our shipping calculator. Enter your city, state and zip code and select a shipping method and the system will return the cost. Occasionally, as mentioned above, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases, this amount is accurate.
PLEASE NOTE: All Custom orders and/or Custom Upholstered Furniture will take approximately 8 -16 weeks. This does not include shipping time.
International orders take 7-10 days for processing. For us to correctly process your international order, you may be asked to provide additional identification. You will be contacted by email in regards to these requirements.
International orders may take up to 14-16 weeks or longer. The Order Processor will notate your account with an estimated shipping time based on your location, weight of item and shipping preference. All shipping fees charged are only estimated shipping cost. The final shipping fee will be calculated prior to shipment.
Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped.
If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will need to file a claim with the shipping company directly about getting your fees refunded.
You may check the status of your order at any time. To check the status of your order please visit Order Status. Your tracking number will be provided by the shipping carrier, we will update your order with the tracking information as soon as it is available. Please note that some orders using White Glove service will not have tracking numbers.
We generally keep a good supply of all items available on our website. However from time to time we may be out of stock on certain items and unable to get them immediately from our distributors. We will ship the items that we do have on hand, and back-order the remainder of your order. This means that we place a standing order for your items with our distributors, who will ship them immediately to us when they have been received.
You will not be charged any additional shipping and handling for the second shipment. Most back orders ship within 72 hours when the item arrives our warehouse. However, some items, especially new releases may take longer. The availability date for these products will be listed on the product’s information page. We appreciate your patience.
FREE SHIPPING & UNLIMITED SHIPPING
Free Shipping or Unlimited Shipping on any order will take a minimum of 8-12 weeks for delivery or more. Free shipping is only valid on in stock items. Estimated shipping dates are not guaranteed. Any item shipped separately from the total order will be eliminate unlimited shipping charge and all items will be billed separately by weight and dimensions.
TIME SPECIFIC DELIVERY & EXPEDITED ORDERS
Time Specific Deliveries or expedited orders are subject to an additional processing fee of $300 on furniture and $200 on accessories plus the additional cost of expedited shipping. Homes that require "walk up" with more than 1 flight of stairs are subject to an additional fee of $65 per additional flight. Additional charges may apply depending on weight and dimensional weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. Please note: Orders using the free shipping method can not be expedited.
Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests such as custom ordering, gift packaging and monogramming. Appropriate shipping charges will be added to each order by weight and dimensions. Shipping charges may include a fuel surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that's available. Shipping charges are non-refundable. If your order shipped with a parcel carrier (Fedex, UPS, etc), please contact them ahead of time to make any special arrangements.
Most large pieces (determined by dimensions and weight), as well as certain items that require extensive assembly or setup, are delivered using our White Glove service. To find out if an item qualifies for this service, please call 1-877-848-9596
All Common Carrier (LTL) and White Glove shipments from Vielle + Frances locations will be due upon checkout unless otherwise specified. If your order shipped with a freight carrier or White Glove service, you will be contacted for an appointment by the freight carrier or White Glove delivery agent ahead of time so that you can plan your schedule accordingly. Transit times are estimated and cannot be guaranteed.
REFUSAL OF SHIPMENT
Once an order has already shipped, it cannot be canceled, changed, rerouted or redirected. If you would like to return the item, you will need to follow the "Return Policy". If the you refuse the shipment without prior written consent from Vielle and Frances, you will be liable for a 25% restocking/repackaging fee of the merchandise regular price value, a $150 refusal fee plus all shipping charges to and from Vielle + Frances.
White Glove Bronze
WHITE GLOVE DELIVERY RATES - EAST COAST
|150lbs - 199lbs||$150||$200||$250||$300|
|200lbs - 249lbs||$200||$250||$300||$350|
|250lbs - 299lbs||$250||$300||$350||$400|
|300lbs - 349lbs||$300||$350||$400||$450|
WHITE GLOVE DELIVERY RATES - MIDWEST
|150lbs - 199lbs||$200||$250||$300||$350|
|200lbs - 249lbs||$250||$300||$350||$400|
|250lbs - 299lbs||$300||$350||$400||$450|
|300lbs - 349lbs||$350||$400||$450||$500|
WHITE GLOVE DELIVERY RATES - WEST COAST
|150lbs - 199lbs||$250||$300||$350||$400|
|200lbs - 249lbs||$300||$350||$300||$350|
|250lbs - 299lbs||$350||$400||$350||$400|
|300lbs - 349lbs||$400||$450||$500||$550|