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Shipping and Delivery Rates

This section sets forth the Terms and Conditions of sale for vielleandfrances.com, ( “Web Site”) and Vielle + Frances Retail Stores, Vielle + Frances POP Up Stores and Vielle + Frances Brand Stores. By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them. Vielle and Frances carry many products from different vendors on our Web Site. In some cases, merchandise displayed for sale on our Web Site may occasionally be out of stock or may be discontinued without notice. All prices and services featured on our Web Site are quoted in U.S. Dollars, are valid and effective only in the continental U.S.Every effort has been made to ensure the accuracy of prices, item numbers, availability and dimensions, however, we cannot be responsible for typographical errors. We reserve the right to correct any errors or omissions. Please review our Pricing Policy.


SHIPPING & WHITE GLOVE DELIVERY RATES

SHIPPING YOUR ORDER (USA only)

Vielle + Frances can ship to virtually any address in the USA. All orders will take 2-4 business days to process. Orders placed after 12PM EST will begin processing on the next business day. When placing an order, we will estimate shipping cost and the delivery time frame based on the availability of your items, delivery destination and the shipping option you have chosen. Please note: Estimated shipping dates notated on orders are not guaranteed. Occasionally, the shipping cost listed on your order may not be accurate due to packaging weight and dimensions. In this case, we will attempt to contact you via email or phone to approve any additional charges. If you would like an estimated shipping cost, you can enter the items into your cart and then scroll down to our shipping calculator. Enter your city, state and zip code and select a shipping method and the system will return the cost. Occasionally, as mentioned above, there may be a discrepancy if the item is oversized or if you are ordering a large quantity of items that require a large box, but in most cases, this amount is accurate.

INTERNATIONAL SHIPPING

International orders take 7-10 days for processing. For us to correctly process your international order, you may be asked to provide additional identification. You will be contacted by email in regards to these requirements.

International orders may take up to 14-20 weeks. The Order Processor will notate your account with an estimated shipping time based on your location, weight of item and shipping preference. All shipping fees charged are only estimated shipping cost. The final shipping fee will be calculated prior to shipment.

Please note: Shipping costs are not landed costs. Customers are responsible for any applicable duties, taxes or fees imposed by their country or the carrier on their behalf to get the package through customs. International customers are responsible for all applicable duties and taxes. Please check with your local customs office for detailed information. Customs, import duties (if any) and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. It is our policy not to lower values of goods shipped.

If you or your country's customs rejects your shipment, or your package is deemed as undeliverable by the shipping company for any reason, we will refund you for the refused items once they are returned to us in re-sellable condition; however, you are responsible for your shipping charges plus any other fees that may apply. If additional fees do apply, they will be taken out of your refund. If you feel the error is due to a mistake on the part of the shipping company, you will need to file a claim with the shipping company directly about getting your fees refunded.

ORDER STATUS

You may check the status of your order at any time. To check the status of your order please visit Order Status. Your tracking number will be provided by the shipping carrier, we will update your order with the tracking information as soon as it is available. Please note that some orders using White Glove service will not have tracking numbers.

BACK ORDERS

We generally keep a good supply of all items available on our website. However from time to time we may be out of stock on certain items and unable to get them immediately from our distributors. We will ship the items that we do have on hand, and back-order the remainder of your order. This means that we place a standing order for your items with our distributors, who will ship them immediately to us when they have been received.

You will not be charged any additional shipping and handling for the second shipment. Most back orders ship within 72 hours when the item arrives our warehouse. However, some items, especially new releases may take longer. The availability date for these products will be listed on the product’s information page. We appreciate your patience.

FREE SHIPPING & UNLIMITED SHIPPING

Free Shipping or Unlimited Shipping on any order will take a minimum of 8-12 weeks for delivery or more. Free shipping is only valid on in stock items. Estimated shipping dates are not guaranteed. Any item shipped separately from the total order will be eliminate unlimited shipping charge and all items will be billed separately by weight and dimensions.

TIME SPECIFIC DELIVERY & EXPEDITED ORDERS

Time Specific Deliveries or expedited orders are subject to an additional processing fee of $300 on furniture and $200 on accessories plus the additional cost of expedited shipping. Homes that require "walk up" with more than 1 flight of stairs are subject to an additional fee of $65 per additional flight. Additional charges may apply depending on weight and dimensional weight. We will notify you of any additional charges before shipping. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. Please note: Orders using the free shipping method can not be expedited.

DELIVERY TIME

Delivery times are not guaranteed, notwithstanding additional charges, but are our best approximation and will vary with specific requests such as custom ordering, gift packaging and monogramming.  Appropriate shipping charges will be added to each order by weight and dimensions. Shipping charges may include a fuel surcharge. All orders over 150 lbs. will be quoted and shipped on the least expensive common carrier (truck) that's available. Shipping charges are non-refundable. If your order shipped with a parcel carrier (Fedex, UPS, etc), please contact them ahead of time to make any special arrangements.

Most large pieces (determined by dimensions and weight), as well as certain items that require extensive assembly or setup, are delivered using our White Glove service. To find out if an item qualifies for this service, please call 1-877-848-9596

All Common Carrier (LTL) and White Glove shipments from Vielle + Frances locations will be due upon checkout unless otherwise specified. If your order shipped with a freight carrier or White Glove service, you will be contacted for an appointment by the freight carrier or White Glove delivery agent ahead of time so that you can plan your schedule accordingly. Transit times are estimated and cannot be guaranteed.

If you anticipate or require a delayed shipment, please contact customer service at 1-877-848-9596 or email customers@vielleandfrances.com

REFUSAL OF SHIPMENT

Once an order has already shipped, it cannot be canceled, changed, rerouted or redirected. If you would like to return the item, you will need to follow the "Return Policy". If you refuse the shipment without prior written consent from Vielle and Frances, you will be liable for a 100% of the merchandise regular price value, a $150 refusal fee plus all shipping charges to and from Vielle + Frances. If we do not receive disposition within 5 business days of the original notification date the freight will be placed into storage and billed at a rate of $50.00 per calendar day for 30 calendar days, after which it will be disposed.

For international (non-USA) deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused, returned or unclaimed shipments.

White Glove Bronze
Bronze service level provides two-man delivery, to inside the threshold of your residence. If you live in a home with a garage this means the product will be left in your garage or driveway. If you do not have a garage the product will be left in your front entrance. The product will be left in the original packaging.

White Glove Silver
Silver service level provides two-man delivery, to your residence to the location you choose. If you need the product moved up any stairs please contact us*. The product will be left in the original packaging.

White Glove Gold
Gold service level provides two-man delivery, to your residence to the location you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the location you desire, the shipper will unpack the product and provide basic setup that requires no tools (i.e. will set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.

White Glove Platinum
Platinum service level provides two-man delivery, to your residence to the location you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). Once the product is in the location you desire, the shipper will unpack the product.

FORMS

CHANGE OF ADDRESS


   WHITE GLOVE DELIVERY RATES - EAST COAST

White Glove Bronze Silver Gold Platinum
150lbs - 199lbs $150 $200 $250 $300
200lbs - 249lbs $200 $250 $300 $350
250lbs - 299lbs $250 $300 $350 $400
300lbs - 349lbs $300 $350 $400 $450

   WHITE GLOVE DELIVERY RATES - MIDWEST

White Glove Bronze Silver Gold Platinum
150lbs - 199lbs $200 $250 $300 $350
200lbs - 249lbs $250 $300 $350 $400
250lbs - 299lbs $300 $350 $400 $450
300lbs - 349lbs $350 $400 $450 $500

   WHITE GLOVE DELIVERY RATES - WEST COAST

White Glove Bronze Silver Gold Platinum
150lbs - 199lbs $250 $300 $350 $400
200lbs - 249lbs $300 $350 $300 $350
250lbs - 299lbs $350 $400 $350 $400
300lbs - 349lbs $400 $450 $500 $550
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